Thanks for using ReferralRiver, a super awesome sales automation tool designed and built by ReferralRiver LLC
At ReferralRiver LLC (“ReferralRiver”), we are committed to maintaining the confidentiality and security of any personal information about our users. Your privacy is always at the top of our priorities, and we are focused on protecting it from unauthorized access.
This Privacy & Security Policy supplements our Terms of Service and spells out how we collect, use, and disclose of information from or about you through our website www.ReferralRiver.com and the ReferralRiver service. Users can access the ReferralRiver service (the “Service”) via our website www.ReferralRiver.com, applications on Devices, APIs, and third-parties. A “Device” is any device used to access the ReferralRiver Service, including without limitation a computer, mobile phone, tablet, or other electronic device. By using our Service you are consenting to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy & Security Policy. The use of information collected through our service shall be limited to the purpose of providing the service for which the ReferralRiver client (“Client”) has engaged ReferralRiver.
THE INFORMATION WE COLLECT AND STORE
ReferralRiver employees and personnel are prohibited from viewing the content of the data you import into your ReferralRiver account, except as provided in this Privacy & Security Policy. Of course, in the case that you request our help to resolve your support issues relating to that data, and only after receiving your permission, ReferralRiver employees may access the relevant data. We may collect and store the following information when running the ReferralRiver Service:
INFORMATION YOU PROVIDE
When you register for an account, we collect some personal information, such as your name, phone number, credit card or other billing information, email address, and home and business postal addresses. You may also ask us to import your contacts and email history by giving us access to your third party services (for example, your email account) or to use your social networking information if you give us access to your account on social network connection services. In fact, in order to use our Service you must link a third party email account to your ReferralRiver account. ReferralRiver does not access your address book unless you give permission to do so. With your permission (which you grant by signing up for or begin using our Service), ReferralRiver collects and stores information you provide or that we collect in order to administer our Services and/or as otherwise described in this Privacy & Security Policy or our Terms of Service.
When you use the Service, we automatically collect certain information from your Device, its software, and your activity using the Services. This may include, for example (but without limitation), the Device’s Internet Protocol (“IP”) address, browser type, the web page visited before or after you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata, and interactions with the Service.
HOW WE USE PERSONAL INFORMATION
In the course of using the Service, we may collect or otherwise obtain information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to recommend follow-up reminders, assign tasks, or personalize the service, and (iv) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us that are not required for the Service, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings information.
Some devices allow applications to access real-time location-based information (for example, GPS). Our mobile apps do not collect such information from your device as of the date this policy went into effect, but may do so in the future with your consent to improve our Services. We may use this information to optimize your experience. Also, some of the information we do currently collect from a device, for example IP address, can sometimes be used to approximate a device’s location.
INFORMATION SHARING AND DISCLOSURE BY US
NO SALE OF PERSONAL INFORMATION
We do not sell Personal Information to third parties.
SERVICE PROVIDERS, BUSINESS PARTNERS AND OTHERS
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT REQUESTS; PROTECTION OF REFERRALRIVER’S RIGHTS
We may disclose to third parties data stored in your ReferralRiver account and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation, or compulsory legal request, such as to comply with a subpoena; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of ReferralRiver or its users; or (d) to protect ReferralRiver’s rights. If we provide any data stored in your ReferralRiver account to a law enforcement agency, we will remove ReferralRiver’s encryption from the information before providing it to law enforcement. However, ReferralRiver will not be able to decrypt anything that you encrypted prior to uploading it to ReferralRiver.
CHANGING OR DELETING YOUR INFORMATION
If you are a registered user, you may review, update, correct, or delete certain Personal Information provided in your registration or account profile by changing your account settings. If your personally identifiable information changes, or if you no longer desire our Service, you may update or delete it by making the change in your account settings, although (in some cases) we may retain copies of your information if required by law, to protect our rights, or if it is not technically reasonably feasible to remove it. For questions about your Personal Information on our Service, please contact info@ReferralRiver.com. We will respond to your inquiry within 30 days.
Our intention is to retain your information for as long as your account is active or as needed to provide you with the Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, you may delete your account. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete information from our servers files if you have that information in common with other users.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at info@ReferralRiver.com.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at info@ReferralRiver.com. In some cases, we may not be able to remove your personal information. If this is the case, we will let you know and indicate why.
ReferralRiver stresses its privacy and security standards. Although no one can guarantee absolute security, we regularly re-evaluate our privacy and security policies in order to adapt to new challenges. We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. We encrypt the most sensitive data that you store on ReferralRiver using the AES-256 standard, which is the same encryption standard used by banks to secure customer data.
Our Services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without the parent’s consent, he or she should contact us at info@ReferralRiver.com. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files.
ONWARD TRANSFERS TO THIRD PARTIES
In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, ReferralRiver is potentially liable.
CHANGES TO OUR PRIVACY & SECURITY POLICY
INFORMATION RELATED TO DATA COLLECTED THROUGH THE REFERRALRIVER PLATFORM
ReferralRiver collects information under the direction of its Clients and has no direct relationship with the individuals whose personal data it processes.
We collect information for our clients. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.
SERVICE PROVIDER, SUB-PROCESSORS/ONWARD TRANSFER
ReferralRiver may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice, as well as the service agreements with our Clients.
ACCESS TO DATA CONTROLLED BY OUR CLIENTS
ReferralRiver has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to the ReferralRiver’s Client (the data controller). If the Client requests ReferralRiver to remove the data, we will respond to the request within 30 business days.
ReferralRiver will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. ReferralRiver will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreement.
In compliance with the Privacy Shield Principles, ReferralRiver LLC commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Private Shield policy should first contact ReferralRiver LLC at:
ReferralRiver LLC has further committed to refer unresolved Privacy Shield complaints to the BBB EU PRIVACY SHIELD, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information or to file a complaint. The services of BBB EU PRIVACY SHIELD are provided at no cost to you.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
With respect to our compliance with applicable privacy laws and regulations ReferralRiver LLC may be subject to the investigatory and enforcement powers of the Federal Trade Commission.